Refund Policy
Clear, transparent policies for subscriptions, cancellations, and refunds.
At Roghtoon, we believe in fair, flexible, and transparent billing. Because our services require significant server resources to maintain secure clinical environments, we ask that you carefully review our refund and cancellation policies before purchasing.
1. Subscription Cancellations
You may cancel your Roghtoon subscription at any time. When you cancel, you will continue to have access to the service through the end of your current billing period. We do not require any long-term contracts, and there are no cancellation fees.
2. Free Trials
Most of our plans include a free trial period. You will not be charged if you cancel before your trial period ends. If you choose to subscribe after your trial, your billing cycle will begin immediately upon confirmation.
3. Refund Eligibility
Roghtoon offers a 14-day money-back guarantee for all new annual subscriptions. If you are not satisfied with the platform within the first 14 days of your initial annual subscription payment, please contact our support team for a full refund. Monthly subscriptions are generally non-refundable unless there was a billing error or a technical issue on our end that prevented you from using the service.
4. Prorated Charges and Upgrades
If you upgrade your plan in the middle of a billing cycle, you will be charged a prorated amount for the remainder of the cycle. If you downgrade your plan, the new lower rate will take effect at the start of your next billing cycle. We do not provide prorated refunds for downgrades.
5. Exceptional Circumstances
We understand that exceptional circumstances occur. If you believe you were charged in error, or if a prolonged service outage significantly impacted your practice, please reach out to our billing support. These situations are evaluated on a case-by-case basis at the discretion of our management team.
Need to request a refund or cancel your subscription?
You can cancel directly from your dashboard's Billing page. Please visit our Support Center for further assistance.